I tend to get a bit testy these days when I’m in a retail situation.

There was a time when you could go to a store to get an item, get the help you need and that was it! But for more than a decade, I’ve been getting hit with the upsell when I’m trying to simply pay for my items, and it’s just gotten more and more aggressive as the years have passed, then it’s almost to the point that I’ll never leave my a/c and just buy everything online.

And that is something that entirely bums me out. So whenever I hear anything that sounds remotely like an upsell, I get defensive. And because of that default reaction, I almost missed out on the heating and air conditioning maintenance plan. I called the heating and air conditioning dealer to make an appointment for heating and air conditioning maintenance. The appointment was made and then the man on the other end started talking about the heating and air conditioning maintenance plan. Immediately, I got abrupt and simply wanted to end the call. As soon as I hung up the phone, I realized that I was being rude. So I actually called the man back to hear what he had to say. And if I hadn’t done that, I would not have gotten one of the best deals I’ve ever acquired. The heating and air conditioning maintenance idea is entirely special. We get heating maintenance in the fall and an a/c tune up in the Spring as part of the heating and air conditioning maintenance plan. But the real bonus is the fact that I shall never pay for work if anything happens to the heat pump. All I shall have to do is pay for parts. I am sure happy I called that man at the heating and air conditioning dealer back.

heating and air conditioning