We had been using the same HVAC company for the last fifteen years, and it was always the same dour-looking HVAC technician who came to the house.

When he showed up to make a few small repairs, he never smiled.

He did his work, showed us the paperwork, and left. He was very professional, but he wasn’t overly friendly. Last week, I had him at the house, because the airflow was off. He checked the furnace and came upstairs with a lopsided smile on his face. He said he didn’t have good news and told us we needed a new furnace. I knew I was in trouble when the HVAC technician smiled, because his smile was just a way to make it seemed like the news wasn’t that bad. When you need a new furnace, it is always that bad. I asked him if he was sure, and he simply nodded. He said he had never mixed words when it came to the HVAC system, and he wasn’t starting now. We had often talked about getting ductless HvAc for the house, but I didn’t think it would be needed this soon. He raised an eyebrow and reminded us the HvAC system was in the house when we bought it. I knew where he was going with this. He said that the average lifespan of an air conditioning unit is fifteen years. Depending on the furnace, they only lasted about twenty years. We had a good run on our HVAC system because it wasn’t the best brand, and it was always efficient. I thanked him for being blunt, and asked for his opinion. We made an appointment for when my husband could be home so he could explain about the different HVAC systems available.

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