The hotel was very rude about changing our room

The hotel was very rude about changing our room

Every year, my husband and I spend the holidays with either his parents or mine.

  • This year, we were with his parents.

We called to tell them when we would arrive and his mom told us that his sister was living back home with them. We were okay with getting a hotel for that time, so I called ahead to make a reservation since it was the holidays. I was excited to see his parents, but I was also excited to not need to spend time listening to all of the noise of his sister and her kids. Even before we went to his parents, we went to the hotel and got comfortable in our room. Our first hurdle was when they had saved a smoking room for us and we had asked for non-smoking. It took a bit of talking to get them to give us a non-smoking room, but we finally got a non smoking room. When we got into the room, it was really cool, so I turned on the HVAC system and set the heating. The heat ran for five minutes and it shut back off. I could hear the difference and I knew the temperature wasn’t at seventy. I walked over and turned the heating back on again, and this time it ran for about fifteen minutes before turning off. I called down to the front desk and I told them the HVAC system wasn’t running properly. The front desk clerk wasn’t hearing this and I told him to come up and see for himself. He was there for five minutes when the HVAC unit shut back off. He said he wouldn’t have believed it if he hadn’t seen it and he gave us a new room.

 

New HVAC equipment